Privacy Policy
Last updated: Jan 31, 2026
This Privacy Policy explains how Elara ("Elara," "we," "us," or "our") collects, uses, and protects your information when you use our mobile application, website, and related services (collectively, the "Service").
We recognize that conversations with Elara may be personal, intimate, or emotionally meaningful. This policy is written to clearly explain how your data is handled and what boundaries exist.
By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide
When you use Elara, you may provide:
- Account information (such as an email address or authentication credentials)
- Messages, conversations, and other content you submit through the Service
- Communications with us, including support requests or feedback
b. Automatically Collected Information
We may automatically collect:
- Device and application information (device type, operating system, app version)
- Usage information (feature usage, interaction timestamps)
- Log and diagnostic data (crash reports, error logs, performance metrics)
c. Optional Features
If you enable optional features (such as voice or image sharing), we collect and process the associated data solely to provide those features.
d. Cookies and Tracking Technologies
We may use cookies, analytics tools, and similar technologies on our website to understand usage patterns and improve the Service. You can manage cookie preferences through your browser settings.
We do not use cookies or tracking technologies for advertising purposes.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service
- Generate AI-powered responses
- Support conversational continuity, memory, and personalization
- Improve the quality, safety, and reliability of the Service
- Respond to support requests
- Comply with legal obligations
We do not sell personal information and do not use personal data for targeted advertising.
3. AI, Conversations, and Human Review
How Conversations Are Processed
Elara uses artificial intelligence to generate responses. Your messages are processed to generate replies and to support memory and personalization within your account.
Model Improvement
We may analyze conversations in aggregated or de-identified form to improve system behavior, safety, and reliability. We do not use your private conversations to intentionally recreate or share your personal messages with other users.
Human Review
We recognize that conversations with Elara can be personal in nature.
In limited circumstances, authorized members of the Elara team may review conversations to improve the quality, safety, and reliability of the Service, particularly during early development. Access is restricted, purpose-limited, and subject to internal safeguards.
We do not access conversations for entertainment, marketing, or advertising purposes.
Memory Limitations
Memory and conversational continuity features are selective and imperfect. Elara may forget, misremember, or provide incorrect or inconsistent information about prior conversations, preferences, or its own characteristics. We do not guarantee complete or accurate recall.
4. Data Sharing and Third-Party Processing
We do not sell your personal information.
We may share information with:
- Service providers and subprocessors, including AI infrastructure providers,
- Legal or regulatory authorities, when required by law or to protect safety,
- Business successors, in the event of a merger, acquisition, or asset sale
hosting providers, analytics services, and security vendors, who process data on our behalf to operate the Service
rights, or legal obligations
(with notice where required)
Our AI infrastructure providers process inputs solely to generate responses and are contractually restricted from using your data to train or improve their own models.
All service providers are required to protect your information and use it only for authorized purposes.
5. Data Retention
We retain personal information only as long as necessary to:
- Provide and operate the Service
- Support conversational continuity and memory
- Meet legal, security, and operational requirements
You may request deletion of your account and associated data as described in Section 8. Certain information may be retained longer where required by law or for legitimate operational purposes, such as backups or security.
6. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Elara is not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected, we will take steps to delete it promptly.
If you believe a minor has provided us with personal information, please contact us immediately.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access your data
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent where applicable
To submit a privacy request, please contact us at:
privacy@talktoelara.com
We will respond to verified requests in accordance with applicable law.
9. International Data Transfers
If you access the Service from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.
We take reasonable steps to ensure that international transfers comply with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the Service. Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@talktoelara.com